Galdhar Foods Pvt Ltd (GFPL), the franchisee of Monginis Cakes in Chhatrapati Sambhaji Nagar, is a renowned bakery brand managing an extensive network of outlets, led by visionary duo Mr. Balaji & Nilesh Galdhar. With three factories and 140 franchisee outlets, the company has established itself as a leader in the bakery industry in Marathwada and Nagpur region in Maharashtra State. However, rapid growth brought operational complexities that demanded streamlined processes, efficient systems, and end-to-end automation. BETs played a pivotal role in overcoming these challenges by implementing a wide range of web-based ERP System and mobile applications in a phased approach, ensuring a seamless transition and improved operational efficiency.
To ease Galdhar Foods Pvt. Ltd. into digital transformation, BETs initiated a pilot phase focused on streamlining order processing. This strategic step showcased the system’s capabilities, resolved key franchisee challenges, and built trust in BETs’ technology for seamless operational upgrades.
Pre-Implementation Scenario and Challenges
- Franchise Order Processing Issues:
- Excel Based Manual Processing – 35 franchises placed orders via Excel sheets, requiring manual extraction and consolidation.
- Order Consolidation Issues – Consolidated data had to be imported into a desktop-based offline ERP for production planning, consuming 3 hours daily for 4 employees.
- Restricted Ordering Times – Sp Cake and Bulk Ordering times need to be kept restricted till 8 PM because of 3 hrs consolidation time, and early dispatch schedules. Unabling to fulfill orders received after 8 PM had a huge impact on sales & customer experience.
- Late Dispatches – Excessive communication delays led to late dispatches.
- Lack of Effective Sales Tracking – Limited visibility and poor sales tracking
BETs Systems 1.0 Implemented

Studying the scenario and discussing with key stakeholders in the organization, BETs ERP System came up with a plan to implement web based OPS & Tab Based Digital Album App.
1. Web-based Order Processing System:
- Enabled franchises to place orders for regular and customized products.
- Day-time-product specific ordering windows to reduce order drop rates.
- Automated consolidation of orders categorized by product type.
2. Digital Album App:
- Provided a user-friendly Tab Based Mobile App to showcase available products at outlets.
- Facilitate customers to select event specific, flavor specific special cakes
- Facility to Like and Choose Sp cake with a gamified interface & monginis tune.
Impact
- Order taking mess turns up into a smooth and noiseless experience.
- Order taking time has extended for 3 Hrs up-to 11 PM has given a great boost to sales.
- Auto order consolidation & variation sheet preparation time reduced significantly from 3 Hrs to a few minutes, became the real game changer.
- Ordering time wise batch consolidation even makes this process more efficient.
- Due to accurate data and automatic production sheet preparation results into timely dispatches.
- Order timings and Enhanced product visibility via Digital Album App boosted franchise sales by 25% to 30% on a day to day basis.
- Digital Album App reduces newly launched and discontinued cakes related confusions.
- The Digital Album App gave a novelty feel and a wow customer experience at outlets in 2017.
Phase Duration
- 3 Months (April – June 2017)
Phase 2: Laid High Growth Foundation: Implemented BETs Core ERP System for Complete Makeover

Building on the success of the pilot phase, BETs introduced its Core ERP System to transform Galdhar Foods Pvt. Ltd.’s operations from the ground up. This phase marked a pivotal shift, replacing the outdated ERP system with a robust, fully integrated ERP System. By streamlining plant operations, enabling two-way franchisee communication, and automating critical processes, BETs laid a strong foundation for sustained growth and scalability.
Challenges
- Standalone Offline ERP
- Limited functionality with accessibility to a few stakeholders
- Manual processes for production management, recipe handling, and requisition generation
- High dependency over manpower for estimation and process execution introduces manual delays, errors, wastages, returns – in a nutshell time and material losses
2. Limited System Coverage:
- Manual handling of goods returns, credit notes, and invoice acknowledgment
- Dispatch variations remained untracked
- Tray transaction errors and losses due to manual tracking.
- Imprest cash management was error-prone and lacked transparency.
3. Key Issues At Franchisee End
- The Real Gold – No mechanism to collect retail sales data, analytics, consumers data at franchises end
- Multi Level Communication increasing franchise network creating multiple communications, wrong commitments, different sp cake rates & possibility of malpractices, extended delivery timings, related issues
- Multiple follow ups from extended franchisee networks consuming key managers / owners time in the plant, resulting in chaotic situations, impacting productivity and work environment.
BETs ERP System Implemented
- BETs ERP System
- Raw Material Procurement: Integrated with Vendor Management and Rate Contract System.
- Stores Management: Featuring auto-replenishment functionality.
- Production Management: Equipped with a recipe management system and inventory mapping, linking finished goods to raw materials and semi-finished goods.
- Accounting & Finance: Seamlessly integrating reflections of all operations.
- Admin Control: Providing multi-level approval access rights, MIS reports, and dashboards to offer actionable business insights and support strategic decision-making.
2. POS System:
- Facilitated shop-level inventory tracking and express billing.
3. Tray Management App:
- Automated tracking of tray transactions, reducing losses and errors.
4. Cash Management System:
- Digitized cash expense tracking and analysis.2
Impact
1. ERP System:
- The integration of Vendor Management and the Rate Contract System streamlined procurement processes, enabling better supplier collaboration, cost control, and transparency. It minimized procurement delays and ensured timely availability of raw materials.
- The auto-replenishment functionality reduced stockouts and overstocking by maintaining optimal inventory levels. This enhanced operational efficiency, improved order fulfillment rates, and reduced holding costs.
- The recipe management system and inventory mapping provided precise control over production processes. Linking finished goods with raw materials and semi-finished goods ensured accurate cost tracking, minimized waste, and optimized resource utilization.
- The seamless integration of all operational data into the Accounting & Finance module provided real-time financial insights. It improved accuracy in financial reporting, streamlined compliance, and enabled better cash flow management.
- The multi-level approval access rights and advanced MIS reports empowered decision-makers with actionable insights. The dashboards offered a clear overview of key metrics, facilitating strategic decision-making and enabling proactive management of business operations.
- Complete automation of plant operations, improving efficiency across departments.
- Two-way communication between factory and franchises streamlined order processing, invoice generation, and dispatches.
- Tray tracking and vehicle management minimized losses and improved accountability.
- POS systems enhanced retail operations, enabling franchise performance analysis.
- Cash management system ensured accurate expense tracking and headwise analysis.
Phase Duration
- 6 Months (Oct 2017 to Mar 2018)
Phase 3: Incremental Approach and System Fine-Tuning

In the final phase, BETs ERP System focused on bridging operational gaps and fine-tuning existing systems to ensure peak performance at Galdhar Foods Pvt. Ltd. This stage addressed communication inefficiencies, brand consistency challenges, and manual redundancies, delivering a cohesive and fully optimized ecosystem. By refining processes and introducing domain specific tailored solutions, BETs erp system solidified the foundation for long-term efficiency and growth.
Challenges
- Communication Issues:
- Franchise communication via WhatsApp was unstructured, leading to delays and miscommunication.
2. Branding Issues:
- Ensuring adherence to brand guidelines at franchise outlets was challenging.
3. Security Gate Operations:
- Manual tracking of employee attendance, asset movements, and vehicle entries/exits increased errors and paperwork.
4. Customized Product Dispatch:
- Delays in dispatches due to customized order handling.
5. Task Allocation Issues:
- Manual task allocation and tracking were inefficient.
6. HR Challenges:
- Manual attendance tracking, leave management, and payroll calculation for 250+ employees were time-consuming and prone to errors.
BETs Systems Implemented
- Franchisee-Factory Communication App:
- Facilitated structured communication between franchise owners and the factory.
2. Brand Management App:
- Ensured consistent execution of brand guidelines through surveys and rating systems.
3. Security Gate Operation App:
- Automated gate operations, including employee, vehicle, and material tracking.
4. Customized Product Production & Dispatch App:
- Streamlined production planning for customized orders.
5. Task Allocation App:
- Simplified task assignment, execution, and reporting.
6. HREasy (HR & Payroll Management System):
- Automated HR operations, including attendance, leave management, payroll, and performance tracking.
Impact
- Improved franchise communication reduced delays and improved grievance resolution.
- Branding consistency was ensured across all outlets.
- Paperless security operations enhanced transparency and traceability.
- Customized dispatch planning ensured timely deliveries.
- Task management became more organized and efficient.
- Automated HR operations saved significant time and reduced errors in payroll processing.
Phase Duration
- 6 Months
Results and Achievements
- GFPL expanded from 1 factory to 3 factories and from 35 franchise outlets to 140 outlets.
- Efficient management of 250+ employees with the same backend team.
- Higher management’s workload is reduced, allowing them to focus on business growth and expansion.
- Full automation of plant operations ensured a system-driven approach with minimal human dependency.
- Owners could now spend holidays during peak seasons, confident in the smooth functioning of the business.
Key Highlights of BETs
- Comprehensive ERP Platforms:
- BETs offers a wide range of web-based ERP system and mobile apps tailored to domain-specific needs.
2. Incremental Implementation Expertise:
- BETs phased out previous systems seamlessly, ensuring minimal disruption.
3. Custom Configurations:
- Solutions were customized to address domain-specific challenges.
4. Total Business Control:
- BETs ERP System empowered business owners with complete operational visibility and control.
Conclusion
BETs’ 7-year partnership with GFPL demonstrates their commitment to delivering tailored solutions that drive growth and operational excellence. GFPL’s journey from a small operation to a fully automated, system-driven enterprise is a testament to BETs ERP System capabilities in transforming businesses.